Shipping policy
Last Updated: September 13, 2026
At Suki’s Lashes, we carefully prepare every order to ensure your products arrive safely and ready to use. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Shipping Rates
Shipping rates are calculated at checkout based on your order total, delivery location, and selected shipping method.
We offer free shipping on orders over $150 CAD within eligible shipping areas.
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
Delivery Times
Delivery times vary depending on your location and selected shipping method. Estimated delivery times provided at checkout are estimates only and are not guaranteed.
Once your package has been handed over to the shipping carrier, delivery times are outside of Suki’s Lashes' control.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to update after your package has been scanned by the carrier.
Delayed or Lost Packages
If your package is delayed, please check your tracking information and contact the shipping carrier for the most up-to-date information.
If your package is marked as delivered but you cannot locate it, please check around your delivery location and with anyone who may have accepted the package on your behalf. You may also contact the carrier directly to open an investigation.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
Suki’s Lashes is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has entered processing.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged packaging and products.
Our team will review your request and determine the appropriate resolution.
Local Pickup
Local pickup may be available in Toronto, Canada. If the local pickup option is available at checkout, you may select it when placing your order.
You will receive a notification when your order is ready for pickup. Please wait for this confirmation before arriving to collect your order.
For any local pickup inquiries, please contact us at (437) 860-5565.
Questions About Your Order?
If you have questions about your shipment or need assistance with an order, please contact us at: info.sukislashes@gmail.com
We're happy to help!